Head of Operations & Business Management

Health insurance

Dental insurance

SERVPRO Team Toft is looking for a driven, energetic, and experienced Mitigation Operations Manager who knows how to lead from the front, bring out the best in people, and get results.

Restoration is not a typical 9-to-5 business. Every day brings new challenges, opportunities, and the chance to make a real difference for customers when they need us most. This is an opportunity to take ownership of our Mitigation division, develop strong leaders, drive production, and help take our operations to the next level.

If you have a passion for restoration, enjoy leading teams, and know how to get things done, we want to meet you!

Drive Operations & Production

Take ownership of daily Mitigation operations, ensuring projects are completed efficiently, profitably, and to SERVPRO standards.

Lead production activities, monitor job progress, and keep projects moving forward.

Lead, motivate, coach, and develop mitigation supervisors, project managers, and production employees.

Build a culture of teamwork, ownership, accountability, and continuous improvement.

Develop future leaders and help employees reach their full potential.

Work with HR and company leadership on recruiting, hiring, training, and retaining great employees.

Deliver Exceptional Customer Experiences

Ensure customers receive outstanding service from the initial emergency response through project completion.

Maintain high standards for workmanship, documentation, and quality control.

Address customer concerns quickly and work with teams to find solutions.

Build strong working relationships with customers, vendors, and business partners.

Ensure every project reflects the quality and professionalism of SERVPRO Team Toft.

Review estimates, production costs, and project performance.

Partner with the General Manager and Owner to establish and achieve business goals.

Use performance metrics to identify opportunities, address challenges, and improve results.

Keep Operations Ready

Ensure vehicles, equipment, facilities, and supplies are maintained and ready for action.

Establish accountability for equipment inventory, maintenance, and proper use.

Partner with company leadership to maintain compliance with applicable regulations.

5+ years of business operations experience.

3+ years of management experience.

2+ years of mitigation management experience.

Strong knowledge of restoration production, estimating, job costing, and quality control.

Ability to manage multiple projects and priorities in a fast‑paced environment.

Large-loss restoration management experience.

Experience leading multiple mitigation crews, supervisors, and project managers.

Commercial restoration and complex project experience.

Storm response and catastrophe (CAT) operations experience.We don't just want someone who manages a schedule. Understands the importance of production, profitability, and customer satisfaction.

Takes pride in building something bigger than themselves.

Full‑time position, Monday-Friday, 7:00 a.m.-Primarily local travel, with occasional out‑of‑area and overnight travel.

Office‑based leadership with regular field visits and jobsite involvement.

This position requires occasional physical jobsite activities, including lifting up to 50 pounds independently and up to 100 pounds with assistance, climbing, standing, walking, and working in varying environmental conditions. Appropriate safety equipment, including respirators when required, must be used.

This is more than a management position. You'll have the opportunity to make an impact, influence operations, strengthen our people, and help lead a team that shows up when customers need us most.

1,500 Employee Referral Bonus

Six Paid Holidays

On‑site gym/fitness room

After 60 Days 50% Employer‑Paid Health Insurance (Blue Cross Blue Shield)

Dental Insurance

After 1 Year $1,000 Annual Work Anniversary Bonus (paid each year)

Each SERVPRO Franchise is independently owned and operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC.

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