Head of Operations Management (m/w/d)

Job Title: Operations Manager

Pay Grade: 10

Salary: $110,592

Department: Operations

Reports to: Vice President of Operations

FLSA Status: Exempt

Position Summary:

The Operations Manager leads the Frontline AATC Team (Communications Center Coordinators, Lost & Found Coordinators, Customer Coordinators and Supervisors) in the day-to-day operation of the Central Passenger Terminal Complex (CPTC) providing for the safe, secure, and efficient use of the facility by passengers and employees.

The AATC and airport operations operate in a fast paced 24 hour a day environment. The Operations Manager develops and implements strategies and procedures to maximize performance among service providers within the AATC portfolio of contract agreements, with a primary focus on janitorial and custodial service providers. Those contracts provide critical services that relate to the customer and employee airport experience. The Operations Manager will be responsible for maintaining financial discipline as it applies to the overall departmental budget. The Operations Manager will also be responsible for overseeing staffing, training, scheduling, and accountability of all levels of the frontline team. The Operations Manager will represent AATC as a point of contact for all various agencies within the airport community including the Department of Aviation, Airport Regulatory Agencies, Airlines, as well as provide relevant communications to the AATC team.

Responsibilities:

Oversee and manage contracted janitorial and custodial service providers, ensuring compliance with contractual requirements, cleanliness standards, staffing expectations, and performance objectives.

Lead and manage the frontline team through effective communication, empowerment, and coaching techniques. Includes training, motivation, performance appraisals, and adherence to company policy.

Improving operational efficiencies and performance through analytics, processes, accountability, and communication with key stakeholders to drive results.

Ensure clear responsibility and ownership for monitoring & resolution of concerns within the CPTC. When warranted, serve as the responsible party, and provide updates to the team.

Participate in identification, planning, and implementation of initiatives to improve the Operations organization.

Represent AATC as required, including attendance at assigned meetings, airport functions, and industry events.

Assist with budget planning and manage the Operations budget.

Must always ensure proper coverage for the Operational Groups.

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