Hospital Services Liaison

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Hospital Liaison - Respiratory & DME Services
We’re looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you’ll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You’ll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use.

SHIFT: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges

Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge

Educate patients and caregivers on proper equipment use and maintenance

Support emergency equipment needs and troubleshoot issues as they arise

Participate in quality improvement initiatives to meet company and JCAHO standards

Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning

Provide in-service training and CEU programs as needed

Travel to patient homes for equipment setup and follow-up using a company vehicle

Receive training on specialized respiratory and DME equipment

Compliance with healthcare facility credentialing process (when applicable for the position)

High school diploma or GED equivalent, required

Experience working with medical equipment or in a healthcare setting

Familiarity with medical billing practices and insurance reimbursement

Background in medical administration and record management

At least three years of related work experience

Knowledge of medical terminology

Communicate clearly and professionally in English, both verbally and in writing

Interpret and respond to various forms of communication (verbal, written, visual)

Technical & Equipment Proficiency

Navigate Microsoft Outlook, Word, and Excel

Operate standard office equipment (fax, copier, printer, phone, computer/tablet)

Safely load, unload, and secure equipment according to company policy

Understand and operate home respiratory equipment and supplies

Troubleshoot and perform basic mechanical repairs on equipment

Physical & Environmental Demands

Lifting and transporting equipment (up to 65 lbs)

Close visual work with small print on screens and paperwork

Regular contact with patients and equipment, with potential exposure to pathogens

Driving a company vehicle for the majority of the workday

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commissionfor Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement (as applicable)

Employee Assistance Program (EAP)

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Livongo Diabetes and High Blood Pressure programs

Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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