Head of Operations & Business Management

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner's needs and solve their challenges.

The Supervisor Operations manages people, process and non‑conformance to ensure that all Operations and quality control targets are achieved. Supervises up to 35 direct, indirect, and temporary associates within responsible area.

This is a 1st shift position. Supervises day‑to‑day activities within operations in a quality manner during all scheduled work hours.

Supervises quality technicians to ensure equipment is being processed correctly and in a timely manner.

Coordinate and ensure accuracy of inbound equipment put in‑check.

Assists in the defining and specifics for the implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of equipment.

Fills in on a temporary basis for the Department Manager overseeing the operation and other supervisors.

Ensures quality goals are met and productivity goals set for the department.

Generates necessary documentation required to perform daily operations.

Compiles data and analyzes past and current needs for process improvements.

Recruits and maintains labor force by selecting, developing, certifying, and training competent work teams.

Evaluates performance of subordinates and conducts performance appraisals for direct reports.

Trains equipment handling associates on equipment operation, and department procedures.

Administers and reports results of the "in‑check/OOS/needs repair/disposal" program including the coordination of regular scheduled quality checks.

Identifies continuous improvement projects and drives them through completion.

Intermediate level skills in MS Office and Microsoft systems.

Associate’s degree in a related field or equivalent supervisory experience in a related industry.

Knowledge of quality and statistical analysis tools and methodologies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.In addition to base pay, Zebra offers this role the opportunity to earn a performance‑based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Additionally, all Zebra roles are eligible for cash incentive programs. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long‑term incentive equity awards.

We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual company‑wide well‑being day to promote revitalization and success.

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