Head of Service Management

Service Manager Opportunity
United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.
United Ag & Turf NE is looking for a Service Manager who will be responsible for managing the operations of the Service Department at the branch to provide the highest level of external and internal customer satisfaction. You will work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained.
What You'll Do

Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction
Resolves elevated customer issues as needed with a high level of customer service; escalating if needed
Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location
Assist in the development and execution of effective Service Department policies and processes
Create annual branch Service Department forecast & goals, in alignment with financial & operational objectives
Execute the Service Department's strategic & marketing plans and regularly review progress to ensure achievement of goals
Effectively communicates with the Corporate Service Manager, branch Parts Manager and branch personnel
Responsible for hiring, training and development of service personnel
Complete performance reviews of service personnel and deliver appropriate corrective action and discipline as needed
Ensure all department tools, equipment and vehicles are in good working order
Identifies and develops new customer and business opportunities to achieve department growth
Ensure a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed
Requirements
What it Takes

Excellent customer service skills and follow through ability
Familiar with the equipment industry, John Deere and competitive products preferred
General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
Ability to manage personnel and adhere to company policies and procedures
Ability to use standard desktop load applications, email, internet functions and Service Advisor
Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
Ability to write and speak effectively to individuals and groups
High level of attention to detail and accuracy of information
Solid understanding of financial principles relative to Service Department operations and company business systems
Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
Exhibits necessary skills to effectively manage a fast-paced environment
Exhibits strong desire to expand personal development
Ability to work within and promote a strong team environment across all departments
Exhibits a willingness to accept additional assignments
Achieves and maintains forklift certification
Ability to travel for customer service and training as needed
Clean driver's record and valid driver's license
Preferred

~2 years of equipment industry or service experience

Education

High school diploma, or GED Physical Requirements The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain.
Operate a motor vehicle both day and night.
While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
Specific vision abilities required by this job include close vision requirements
Hearing ability is sufficient to communicate with others in person or over the phone
Light to moderate lifting may be required (up to 50 pounds)
Ability to reach, stoop, kneel, and bend as needed