Senior Systems Engineering Support

Description
Leidos is looking for a Systems Engineer with a TS/SCI with polygraph to support work on an information technology (IT) contract. The contract supports leading the engineering, delivery, sustainment, and evolution of the client's broader Information Technology (IT) in support of its mission. The client's office leadership provides management and leadership for a wide spectrum of activities. Office lines of business include Collaboration Services, Endpoint & Security Services, Infrastructure Engineering and Hosting, Mission Unique Services, and Business Management.

The Systems Engineer will analyze internal and external client needs and construct sound, logical business improvement opportunities that are consistent with corporate Information Management guiding principles, cost savings, and system architecture objectives. They will provide group facilitation, training, and share knowledge across the client's organization; collect, review, edit, and disseminate executive-level communication products, including written documents, briefings, and talking points; use technical skills and experience to further current service offerings and the client's mission; and analyze system requirements to determine approach and feasibility of design within time, cost, and security constraints.

The Systems Engineer will provide ongoing maintenance, support, and enhancements to existing systems and platforms; troubleshoot complex problems; and provide customer support for software systems and application issues. They will collaborate cross-functionally with data scientists, analysts, project managers, and engineers and provide recommendations for continuous improvement. Core hours are 9:00AM - 3:00PM PST. Weekend or after‑hours support may be required for operational issues, deployments, and critical activities.

Key Activities

Supporting large‑scale IT systems, identifying dependencies and interoperability, and reviewing end‑user use cases.

Preparing cost‑benefit and ROI analyses.

Communicating complex technical concepts and project information clearly and concisely to technical and non‑technical audiences.

Working seamlessly with contractors from other organizations, and with staff at all levels.

Analyzing customer needs and constructing sound, logical business improvement opportunities consistent with information management principles, cost savings, and system architecture objectives.

Providing group facilitation, interviewing, training, and additional knowledge transfer across the organization.

Collecting, reviewing, editing, and disseminating executive‑level communication products, including briefings and talking points.

Utilizing technical skills and experience to further current service offerings and mission.

Analyzing system requirements to determine approach and feasibility of design within time, cost, and security constraints.

Performing physical setup and configuration of desktop hardware and software, including external peripherals.

Project management support for new initiatives relating to supported systems.

Troubleshooting desktop and network anomalies and coordinating with appropriate groups for additional support.

Serving as technical liaison between the site and the appropriate technical business areas for resolution of IT issues and system upgrades.

Primary Responsibilities

Build workstations per established procedures.

Manage software and hardware support as needed.

Maintain user accounts and troubleshoot login or access issues.

Monitor server activities and provide expert technical support.

Provide on‑site network support and troubleshoot all on‑site networking hardware.

Maintain documentation and influence team through common solutions.

Provide video‑conferencing support.

Maintain operational status of all phone systems.

Coordinate with outside vendors for building installation and maintenance.

Assist with access control and alarm system access as needed.

Escort service vendors/contractors as needed.

Handle FedEx and UPS shipments.

Respond to after‑hours technical issues and high‑precedence responses.

Engage with HVAC service provider for system management.

Basic Qualifications

TS/SCI clearance with polygraph.

Bachelor’s degree and minimum 12+ years of experience OR 15+ years of experience in lieu of a degree.

Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering or related field and successful software engineering experience; if no degree, relevant experience performing engineering functions in the field on programs of similar size, scope, and complexity.

Experience in IP related services: TCP/IP, UDP, ICMP, PPP, SIP.

Knowledge of Cisco routers and switches.

Experience with UPS systems and AD/DC power systems (design or install/connection).

Working knowledge of CAT5, CAT6 cable, connectors, and fabrication of equipment.

Knowledge of fiber, servers, routers, edge switches and desktop hardware.

Familiarity with JIRA, ServiceNow, Remedy, Visio, and MS Office.

Pay Range
$131,300.00 - $237,350.00 (general guideline, may vary by responsibilities and experience).

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos also considers applicants with criminal histories consistent with relevant laws.

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