Weekend Client Services Rep

Client Service Representative
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.
As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.
This is more than a front-desk role—it's a critical position that shapes the client experience and supports the success of the hospital as a whole.
Deliver elevated customer service with warmth, empathy, and professionalism
Answer and triage phone calls using a multi-line system
Maintain a clean and organized reception and lobby area
Communicate effectively with doctors, technicians, and managers to ensure smooth operations
Support occasional light administrative and cleaning duties as needed
Our Client Service Representatives Have:

Availability to work evenings and weekends
Previous veterinary or medical front-desk experience (preferred, not required)
Familiarity with Windows-based systems and practice management software (or a willingness to learn)
Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage

• A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance