Head of Client Support Services

Discover a career at Depot Connect International (DCI) , a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. Interact with customers, assessing their service needs and quoting work as requested
Delegate workloads and actively support growth.
Evaluate employee's skills and recommend training as required.
Provide daily reporting and all other duties assigned by the Branch Manage.
Conduct performance evaluations annually or as required for department staff.
Know and enforce company policies and procedures.
Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; Have strong decision-making, problem solving and time management skills.
5 years experience in parts, fleets, and tank trailer service/repair preferred.
Degree in Operations Management or other business-related discipline is preferred.
Strong attention to detail when overseeing testing and completing required documentation
Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system
Medical, Dental, and Vision Insurance
Paid Holidays
Tuition Reimbursement