Head of Client Services

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Monitoring branch scheduling and ensuring pest tech routes are successfully completed
Ensuring regulatory compliance and safety standards are met or exceeded
Responding to customer concerns, including resolving cancellation requests
Inspecting and evaluating the performance of Pest Technicians
Facilitating continual training of local sales and service teams
Willingness to relocate is highly desirable
You are able to build rapport easily and establish trust with customers and employees
You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
Comprehensive training and licensure, all paid by the company
Company vechicle, gas card, cell phone, and laptop
Medical, dental and vision coverage + discounts on Terminix brands
Short/long-term Disability and Life Insurance
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
~401(k) retirement plan with company-matching contributions

Company-paid holidays & floating holidays
We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
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The following applies where applicable by law: Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.