Virtual Budtender

Ivy Hall is Illinois' largest independent cannabis retailer. Rooted in community and driven by hospitality, Ivy Hall offers a curated selection of high-quality products, expert education, and personalized service in welcoming, thoughtfully designed spaces where feeling good matters more than simply feeling it. Moving beyond purely transactional retail, Ivy Hall is ushering in a new wave of dispensaries that prioritize connection, comfort, and discovery-an approachable alternative to the sterile and intimidating storefronts of the past. Dedicated to excellence, equity, and inclusion, Ivy Hall proudly serves communities across Illinois.
We are seeking an enthusiastic, knowledgeable, and service-driven Budtender to join our dynamic retail team. The Budtender plays a pivotal role in shaping each customer's experience-offering personalized product guidance, education, and hospitality in a compliant and high-energy retail environment.
The ideal candidate is approachable, detail-oriented, and eager to learn about the evolving world of cannabis. Customer Experience & Education
Greet customers with warmth , professionalism, and a welcoming attitude
Guide customers through their cannabis education journey, tailoring recommendations to individual preferences and experience levels
Build and maintain lasting relationships with returning guests, fostering loyalty and brand trust

Retail Operations
Partner with teammates to ensure a seamless retail experience across all customer touchpoints
Process customer transactions accurately using the Point of Sale (POS) system , ensuring compliance with all state-monitored inventory protocols
Verify customer identification and assist at the front desk as needed to ensure compliance and security
Prepare and verify online orders for accuracy prior to pick-up
Stock, merchandise, and replenish product displays for both regulated and unregulated inventory

Maintain a strong understanding of state and local cannabis regulations; Ensure accuracy in recordkeeping and tracking within the state inventory system
Maintain a clean, organized, and sanitized workstation and retail environment at all times

Support managers and fellow budtenders as needed to achieve store goals
Participate in ongoing cannabis education and product training sessions
Key Qualities
Friendly, professional, and deeply customer-focused
Passion for cannabis education, wellness, and community connection
Adaptable and able to thrive in a high-volume, fast-paced retail setting
Self-motivated learner committed to continuous personal and professional growth
High School Diploma or equivalent required

• 1-2 years of retail, hospitality, or customer-facing experience preferred
• Must be 21 years of age or older and able to register as a cannabis agent with the state

Competent using standard office and retail technology (POS systems, Microsoft Word, Excel, email, etc.)
Ability to lift up to 30 pounds unassisted and remain standing or walking for 5+ hours per shift
Comfortable bending, kneeling, and reaching with or without assistance
Eagerness to learn about cannabinoids, terpenes, and diverse product applications
Understanding of cannabis regulations or willingness to be trained on state and local laws

Normal audio range, with or without correction
Compensation Range for this role is between $18 - $20 per hour.

Work is performed both remotely and in a retail environment. We are an Equal Opportunity Employer , and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.