Part Time Server-Hotel Restaurant

Restaurant Server - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and hard-working part-time Server who can create a sense of luxury while engaging with guests in a fast-paced environment. The Restaurant Server I is responsible for delivering exceptional guest experience in the Marisol Restaurant and Bar. Welcomes guests with a polite and genuine attitude, using the guest's name, within 1-2 minutes after seating with water service

Guides guest through the ordering process, sharing knowledge and details of menu items (taste, texture, preparation, presentation), providing menu recommendations based on the needs of the guest

Shares local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate

Serves the meal in a timely manner, using guests' name without asking who ordered what using seat numbers; Reacts to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests in partnership with the Restaurant Manager

Keeps a consistent pace of each meal by coursing their service in the POS, ensuring the guest does not have to wait for or request steps of service, and each dining experience is without excessive delays or interruptions

Assists as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant

Complies fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming, personal hygiene, and safety

Attends meetings and trainings to learn current restaurant and hotel information

Restaurant experience

2-3 years of restaurant experience in serving

Customer service experience

Ability to stand continuously for the duration of the shift (eight hours)

Ability to walk continuously for the duration of the shift (up to eight hours)

High school diploma

Must have valid Responsible Beverage Service training & ABC exam, or be willing to complete training upon hire

Working knowledge of guest services in a luxury hotel setting.

Excellent command of English language.