Front Desk Receptionist FULL TIME - IMMEDIATE START
$15.5 per hourIndus Hotels Corporate
Front Desk Clerk
Full time Front Desk Clerk benefit package offered:
Medical
Dental
Life Insurance
Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction.
Follow hotel's cash handling procedures;
Keeping front office neat and organized and communicating daily activities to appropriate departments;
Responds to and directs emergency situations and security issues to management immediately;
Ensures that health and safety standards are maintained with the front desk both employee and guest perspective;
Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk;
Attends meetings and training as requested;
Must comply with hotel and brand standards;
Ensures compliance of all company policies and procedures;
Be willing to work any shift and fill in when other associates are not able to work;
Continue working until the next shift arrives;
Send a daily end of shift activity to Supervisor and copy to General Manager;
Maintain personal cleanliness.
Education/Experience: Customer services experience/hotel front desk experience preferred.
Language Skills: Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
Customer Satisfaction: Our customers are what we are about. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
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