Head of Operations **URGENT**

Operations Manager (ID: 32865224188) — Location: Olive Branch, MS — Full Time — Shift: Monday - Friday — Grade Level: 20 — Reports to: About Williams‑Sonoma Distribution Center
Since its founding in 1956, Williams‑Sonoma has grown from a single store in Sonoma, CA, into one of the country’s largest retailers. Our Distribution Centers connect factories with retail, online, and mail‑order customers worldwide. The supply‑chain environment is dynamic and fast‑paced, and the network is expanding rapidly.

Our Supply Chain Organization values responsible resource management, a people‑first culture, and continuous improvement. It is recognized as a top employer for diversity, sustainability, and customer service excellence.

We are seeking an Operations Manager who thrives in a fast‑moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the General Manager and/or Assistant General Manager, this leader drives performance across safety, associate engagement, quality of service, inventory accuracy, and productivity while maintaining strong alignment in a high‑volume environment.

Build and lead high‑performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level.

Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance.

Own key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands.

Translate operational priorities into action and maintain strong execution throughout the shift.

Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.

Provide strong shift handoffs and recaps, ensuring operational continuity and consistent execution across functions.

Run a fast, efficient distribution operation with strong controls across inbound, outbound, inventory, and dock activity.

Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance.

Lead with discipline around process adherence, inventory accuracy, and throughput.

Respond quickly to shifting priorities and challenges in a live operational environment.

Build a Safe, Disciplined Operation

Lead from the front on safety, compliance, and operational standards.

Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable.

Partner with site leadership to ensure compliance with OSHA standards and company expectations.

Hold teams accountable for maintaining a clean, organized, and well‑run operation.

Improve Business

Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service.

Support continuous improvement initiatives that strengthen execution and improve scalability.

Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.

Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance.

Support a one‑team mindset that keeps the operation focused on positive service, quality, and productivity results.

High school diploma or equivalent; 3-5 years of progressive distribution leadership experience in a large‑scale operation.

On‑site role.

Demonstrated success leading people and performance in a fast‑paced, high‑volume distribution, logistics, or fulfillment environment.

Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy.

Demonstrated success managing third‑party providers across warehouse operations, value‑added services, and transportation.

Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or a related field.

Lean, Six Sigma, or other continuous improvement experience.

Exposure to high‑volume distribution, big‑box, furniture, or omnichannel operations.

Experience supporting multi‑shift operations and developing front‑line leaders.

Ability to bend, reach, squat, climb stairs or ladders, stand, and walk throughout the facility for extended periods.

Ability to move, lift, or carry heavy objects or materials up to 50-100 pounds.

brand products.

Paid vacations, Employee Assistance Programs, time off to volunteer, matching gifts, community service program, and holidays (in some locations).

Health, dental, and vision insurance, including same‑sex domestic partner benefits, legal and identity protection plans, and pet insurance.

Williams‑Sonoma is an equal opportunity employer committed to diversity and inclusion.

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