Head of Services - Support and Managed

Salary Range for Service Manager I

$The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Benefits for Service Manager I

Employer contribution for individuals and eligible dependents' medical insurance

Dental, Vision, and Life Insurance

Health Savings Account (HSA)

Commuter Spending Accounts

Employee Assistance Program

Paid Time Off (PTO) to support work-life balance (accrued based on length of service)

The Service Manager I works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.

Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride.

Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.

Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.

Assist with managing cleaning supplies and service tools essential for efficient FOH operations.

Job Requirements for Service Manager I

High school diploma or equivalent.

3+ years restaurant experience in casual or upscale casual dining.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires.