Police Dispatcher/Trainee (Full Time)

LEARN MORE ABOUT THE BART POLICE DEPARTMENT AT JOINBARTPD.WE'RE OFFERING A $15,000 HIRING BONUS!
41.319/ Hourly (Step 1) - $44.705/ Hourly (Step 3)
Must be willing to work various shifts, weekends, holidays, and overtime.
Department BART Police Department is a progressive agency and has been on the forefront - and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.
Current Assignment The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly motivated, service-oriented individuals to begin a career in public safety communications as a Police Dispatcher Trainee. This entry-level training classification provides candidates with the opportunity to develop the knowledge, technical skills, judgment, and confidence necessary to support police operations within one of the nation’s largest and most dynamic public transit systems.
Working under close supervision as part of a formal training program, Police Dispatcher Trainees learn to receive, evaluate, prioritize, and transmit emergency and non-emergency calls for police services. Trainees receive hands‑on instruction and guided experience in departmental procedures, radio protocols, applicable laws, codes and regulations, computer-aided dispatch (CAD), telecommunications systems, emergency communications, and police radio operations. The ideal candidate is a motivated and adaptable learner who can quickly absorb, retain, and apply complex information, including radio protocols, dispatch procedures, law enforcement terminology, CAD systems, and telecommunications technology. They are receptive to training and feedback, committed to continuous improvement, and demonstrate increasing confidence, independence, and proficiency as they progress through the training program.
The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process: Selection & Application Process This position is represented by BART Police Officers Association (BPOA). All applicants must apply online at Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.
however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered.
Applicants who require assistance with the online application process may contact the Talent Acquisition Division at View phone number on click.appcast.io or View email address on click.appcast.io.
The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.
All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Unsuccessful applicants may re‑apply online by visiting our website at for a listing of open positions.
The selection process for the Police Dispatcher Trainee will include 6 phases: PHASE 1: Background Pre‑Screening Application Questionnaire
PHASE 3: POST Entry‑Level Dispatcher Selection Test Battery written examination.
Have a POST Entry‑Level Dispatcher Selection Test Battery (T‑Score) of 48 or higher dated within the last 12 months
PHASE 4: Typing Test (or typing certificate submission)
Typing Certificate Requirements: 5‑minute timed test
Must be able to type at a speed of 40 net words per minute
Certificate must include gross and net words per minute with no more than 10 errors
Typing certificates must be within the last six (6) months by a recognized college, public school, career center or temporary employment agency.
Note: Current BART employees who are occupying positions which presently require a 40 Net WPM typing requirement will be exempt from meeting the typing certificate requirement for the Police Dispatcher Trainee program.
The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre‑employment medical examination, which is specific to the essential job functions and requirements. Does not apply to current full‑time BART Police Department employees unless a specific job requires additional evaluations).
If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of Selective Service, DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).
Receives and screens incoming 911 emergency and non‑emergency calls under supervision.
Observes and assists with radio dispatch operations, such as dispatching patrol units and other police personnel to crime scenes and other transit system emergencies and incidents.
Trains on the operation of radio, telephone, computer terminal systems, and other communication systems.
Monitors and controls the District system alarm calls under supervision.
Responds to inquiries and provides information and assistance to the public and other agencies.
Learns applicable laws, codes, and departmental policies related to dispatch operations.
Education Possession of a high school diploma, GED or recognized equivalent.
Experience The equivalent of one (1) year of full‑time experience in a position requiring extensive public contact, communication skills and effective interpersonal relationships.
Must be able to work various shifts, weekends, holidays, and overtime.
Must type at 40 net wpm with no more than ten (10) errors.
Standard office practices and procedures, including filing documents and operation of common office equipment.
Skill in Learning and applying new information quickly, including complex radio, computer‑aided dispatch (CAD), and telecommunications systems.
Performing routine clerical duties and maintaining accurate files.

#