SECURITY DISPATCHER - Full Time- Night Shift

Overview As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. This role demands a high level of skill in alarm verification, video monitoring, and rapid decision‑making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. Shift Hours: Position requires availability between 2:30pm-11:00pm, based on labor demands

Flexible Schedule: We offer 8-10 hour shifts which provides more flexible options on the number of days worked per week. (Could be 8 or 10 hour shifts.)

Location: On‑site in office

Uncapped employee referral bonuses

Customer focused, energetic and engaging work culture working as one team

Training is provided!

Starting Pay Rate: $22.00 Per Hour (not including shift differential)

Shift Differential: Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours: Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm. Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am. Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am - 11:59pm).

Monthly Performance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.

New iSOC Hire Bonus: All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus. The bonus will be paid in two installments: $Monthly Attendance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award after 90 days of successful active employment. Full time employees can earn up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.

Start your training program with our Day 1 Orientation Class which occurs bi‑weekly. Responsibilities The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 - Life Safety & Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites.

Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.

Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.

Communicate with customer locations using state‑of‑the‑art two‑way audio/ video surveillance technology.

Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.

Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.

Maintaining accurate records and documentation with the system of record (automation system) Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.

Perform video verification of alarms to confirm security breaches or emergency incidents.

Notifies specified individuals via telephone of an alarm or event according to customer‑specific instructions.

Manage live audio interactions in response to alarm events or customer requests, utilizing two‑way audio systems to communicate directly with individuals at monitored sites.

Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.

Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.

Document all interactions and ensure proper follow‑up to ensure the resolution of incidents.

Interface offered learning courses may be necessary when pursuing further certification(s).

All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Qualifications High school diploma or GED equivalent.

Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.

Working knowledge of Microsoft Office applications.

Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Work Environment iSOC Coordinators work in a state‑of‑the‑art security monitoring operations center, equipped with the latest technology in video surveillance, two‑way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at View email address on click.appcast.io information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

We hold ourselves to the highest standards from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands.

We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Please do not submit unsolicited resumes or candidate information to Interface Systems or any of its employees. J-18808-Ljbffr Interface Security Systems LLC