Guest Services, Food Runner, Busser
Inn & Spa at Loretto
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are passionate about hospitality and love supporting great service we invite you to join the Heritage family.
Why This Role Matters
We are seeking a reliable and service driven Food Runner to join our team. In this role you support dining operations by delivering food promptly and accurately while maintaining high standards of presentation sanitation and guest service. Your attention to detail, speed and teamwork directly contribute to smooth service flow and exceptional dining experiences.
What You’ll Do
Maintain a high level of positive and professional approach with coworkers and guests
Deliver food orders from kitchen to tables quickly and accurately
Comply with nutrition sanitation and safety standards at all times
Maintain cleanliness and professional presentation of the dining area
Maintain table settings by delivering courses replenishing utensils and being alert to beverage needs
Assist servers and kitchen team to ensure smooth service flow
Communicate clearly with kitchen and service staff regarding order status and guest needs
Support service operations during peak business periods
Respond promptly and professionally to guest requests and concerns
Follow all company safety and security policies and procedures
Maintain a clean organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary client and guest information
Perform other duties consistent with the functions of this position as needed at the property
Why You’ll Love Working With Us
Competitive pay and comprehensive benefits, including a 25% match for 401k
Generous employee discounts across Heritage Hotels restaurants, spa, and retail
Complimentary meals during scheduled shifts
Free employee parking
Growth and development opportunities
Supportive people-first culture rooted in New Mexico pride and community
Requirements
High school diploma or equivalent experience or training required
Excellent verbal communication and customer service skills
Strong attention to detail and sense of urgency
Ability to multitask in fast paced environments
Ability to work collaboratively as part of a team
Strong work ethic and positive attitude
Current New Mexico Food Handler Certification required (or ability to obtain upon hire)
Ability to work on feet for extended periods in a humid kitchen and dining environment and frequently lift push pull and carry up to 30+ pounds
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