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Head of Tech Operations and Customer Service

Imperial Companies

OKC Route Operations Manager

Level Experienced Position Type Full Time Job Shift Day Education Level Not Specified Category Management

Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service. Our Oklahoma City location is looking for a Vending Route Operations Manager to help manage and guide our Route Department.

Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays.

Manage the daily Schedules, Customers and Route Associates

Access and identify business needs and conduct customer analysis to determine customer requirements, determine the impact of products/services on customer

Identify which products, services and features to promote to current customers

Work to understand the customers' business and align account strategies to customer goals

Innate ability to seek out new ideas, exhibit initiative, and operate in a manner that is both creative and proactive

Use information technology to forward market planning and maximize growth

Ensure standards for quality, customer service, health, and safety are being met

Respond to customer complaints and comments

Create and implement merchandise, display plans, and promotions

Manage time and deadlines

Excellent listening, time management, and communication skills

Management Background

Ability to manage time and deadlines

Task Management - follow through on projects

Strong Microsoft Office skills Outlook, Excel

Customer Focused, Organized, Innovative, Responsible, Growth Oriented, Integrity, Reliable, Dependable, Adaptable, Influential, Consistent, Enthusiastic, Insightful, Self-Reliant

Willingness to travel every day to and from customer site in all weather elements, driving a company vehicle

Ability to maintain constant contact with the customers

Vacancy posted 4 days ago
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