Head of Tech Operations and Customer Service
Imperial Companies
OKC Route Operations Manager
Level Experienced Position Type Full Time Job Shift Day Education Level Not Specified Category Management
Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service. Our Oklahoma City location is looking for a Vending Route Operations Manager to help manage and guide our Route Department.
Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays.
Manage the daily Schedules, Customers and Route Associates
Access and identify business needs and conduct customer analysis to determine customer requirements, determine the impact of products/services on customer
Identify which products, services and features to promote to current customers
Work to understand the customers' business and align account strategies to customer goals
Innate ability to seek out new ideas, exhibit initiative, and operate in a manner that is both creative and proactive
Use information technology to forward market planning and maximize growth
Ensure standards for quality, customer service, health, and safety are being met
Respond to customer complaints and comments
Create and implement merchandise, display plans, and promotions
Manage time and deadlines
Excellent listening, time management, and communication skills
Management Background
Ability to manage time and deadlines
Task Management - follow through on projects
Strong Microsoft Office skills Outlook, Excel
Customer Focused, Organized, Innovative, Responsible, Growth Oriented, Integrity, Reliable, Dependable, Adaptable, Influential, Consistent, Enthusiastic, Insightful, Self-Reliant
Willingness to travel every day to and from customer site in all weather elements, driving a company vehicle
Ability to maintain constant contact with the customers
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