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Head of Operations & Business Management

Smith Group of Americas

Syracuse, NY

Smith Contractors, LLC, is seeking a Director of Operations to stabilize and scale construction operations across New York and Texas. This role will oversee operations across both entities, ensuring consistent execution, strong project delivery, and operational alignment as the company expands into larger and more complex projects.

Establish and implement companywide operational policies and procedures

Standardize workflows across estimating, project management, and field operations

Create playbooks for: o Project kickoff

Project closeout

Ensure consistency across all projects regardless of location

Multi-State Operations Oversight (TX + NY)

Align operations across Texas and New York teams

Capacity Planning & Resource Management

Forecast labor, equipment, and subcontractor needs based on pipeline

Balance workloads across: o Project Managers

Field teams

Project Execution & Performance Management

Oversee execution of projects to ensure:

Budget performance

Quality standards

Identify risks early and implement corrective action

Drive accountability across PMs and field leadership

Field Leadership Alignment

Ensure consistency across Superintendents and field teams

Implement clear expectations, reporting structures, and communication standards

Improve coordination between: o Field operations

Project management

Help bridge the gap between what is sold and what is built

Safety & Compliance Oversight

Reinforce consistent application of safety procedures across all projects

Partner with leadership to strengthen compliance culture

Scaling the Business for Growth

Larger, more complex projects ($50M+)

Expansion into warehouse and industrial markets

15+ years of construction operations experience

Proven experience managing largescale projects ($50M+)

Background in commercial, industrial, and/or federal construction

Multistate operations experience (especially TX and NY)

Familiarity with Procore and construction management systems

Strong leadership presence with ability to influence both field and executive teams

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Vacancy posted 4 days ago
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