Head of IT Support (f/m/d)

Star Catcher is powering the future of space by building the world's first orbital energy grid: the Star Catcher Network. Spacecraft connect into the Star Catcher Network and receive conditioned energy via their existing solar arrays, requiring no retrofit to utilize the first true space-based infrastructure. The Star Catcher Network provides power as needed from tens of Watts to tens of thousands of Watts at concentrations from fractions of a Sun of flux to ten Suns of flux.

The Star Catcher Network enables More Uptime, More Bandwidth, and More Mission.
Star Catcher) , located in Jacksonville, Florida , has an immediate opening for a Director of IT . As we move into our new high-tech facility, the Director of IT will be responsible for everything from foundational networking and cybersecurity to ensuring we meet rigorous aerospace compliance standards (CMMC/NIST). Infrastructure Strategy: Design and oversee the implementation of the IT roadmap for our new facility, including high-speed networking for our Engineering and Laser Labs.
Cybersecurity & Compliance: Lead the company's efforts to achieve and maintain CMMC Level 2 and NIST 800-171 compliance. Systems Management: Oversee the administration of all company systems, including Google Workspace/Microsoft 365 , ERP systems, and specialized aerospace engineering software (CAD/PLM).
Facility Tech Integration: Partner with the Operations team to manage IT needs for the 9,560 SF Clean Room, Optical Labs, and Machine Shop, ensuring seamless data flow and security.
Vendor & Budget Management: Select and manage relationships with ISPs, hardware vendors, and MSPs. Develop and track the annual IT budget to ensure cost-effective scaling.
Policy Development: Establish company-wide IT policies, including disaster recovery, incident response, and acceptable use policies.
Team Leadership: Recruit, mentor, and manage a high-performing IT team as the company scales toward 120+ employees.
User Support: Ensure a high standard of technical support for all employees, minimizing downtime for our engineering and production teams.
8+ years of experience in IT, with at least 3 years in a leadership or management role.

• A deep understanding of ITAR/EAR regulations and cybersecurity frameworks like NIST or CMMC is highly preferred.
• Experience building out IT for new facilities, ideally including labs or manufacturing environments.
• Advanced Networking Knowledge: Mastery of firewalls, VPNs, secure Wi-Fi, and cloud architecture (AWS/Azure).
• Problem-Solving Mindset: You are a "fixer" who can jump in to solve a server crisis while simultaneously planning a 3-year technology budget.
• Startup Growth: You have previously scaled a company's IT from 20 to 100+ employees.

Help us deploy and scale space infrastructure that will drive our utilization of space forward! We offer a highly competitive benefits package including access to comprehensive medical, dental, and vision coverage, 401(k) retirement plan, life insurance, and paid parental leave, in addition to other benefits.
employment with Star Catcher is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.