Concierge Overnights

Concierge Position at Post Oak HotelThe Post Oak Hotel is seeking a Concierge to join the only Forbes Five-Star Hotel in Texas. The Concierge will be responsible for performing all concierge duties for our guests such as local recommendations and booking of limos, restaurants, activities, shopping, etc. while providing outstanding, insightful and personalized service.Responsibilities:Assist the guest with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc.Maintain an immaculately clean and luxurious work environmentResolve the guest's issues in a pleasant, empowered and prompt mannerCommunicate effectively with management and other departments and assist when needed in order to exceed the guest's expectationsWork to build insightful guest profiles and promotes special hotel programsBe knowledgeable about The Post Oak and its servicesDemonstrate an extensive knowledge of Houston and the surrounding areasProvide the most consistent and professional level of service to achieve and maintain the Forbes 5 Star RatingQualifications:Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrityMinimum 5 years of concierge experience preferred, Les Clefs d'Or USA Membership preferredHospitality or related field degree or certification preferredPossess excellent computer skills in a Windows environment including proficiency with word processing software. Experience with Property Management Software is preferable.Previous hotel experience, luxury or Forbes experience preferredAbility to work flexible schedules, including nights, weekends and holidays is required.Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunitiesComplimentary parking and colleague mealDisclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.