Casualty Claims Insurance Adjuster

Claims Adjuster

Negotiate a claims settlement that is both fair to the member and TMM in accordance to the rules and regulations.

Review all documentation from the move regarding all of the claimed items. Investigate any claimed item that has pre-existing damage notated on the inventory or is not listed on the inventory.

Respond to all member, agent and base inquiries as soon as possible up to 2 business days.

Make notes in the Utopia system with all proceedings relating to email correspondence and conversations with all parties involved for each claim.

Review adjuster dashboard on a weekly basis for all claims under Adjuster Reviews, Waiting on Information, Liability Pending, and Offers in order to follow up and maintain a steady workflow.

Double check the Utopia system and complete the Claims Submission Checklist for accuracy before presenting offer and settlement letters to your corresponding Team Lead for review and approval.

Review and correct all adjuster revisions presented within 2 business days of receipt and return to corresponding reviewer upon completion.

Other projects and duties as necessary.

High School Diploma or GED OR equivalent combination of education and experience

1+ years’ experience preferably in a previous office environment

Competence in MS Excel, Outlook, Word, and AS/400

Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods. TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community - TMM has a lot to be proud of!

Competitive pay packages and bonuses

Company provided $50,000 life insurance benefits and AD&D benefits

Generous PTO and holidays

401(k) and education on retirement planning

Tuition reimbursement up to $2,000 on approved programs

TMM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

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