Head of Programme Management

The Student Services Director provides strategic leadership, oversight, and administration of student support services to promote student success, well‑being, engagement, and retention. This position is responsible for developing, coordinating, and evaluating programs and services that address the academic, social, emotional, behavioral, and transitional needs of students. The Director works collaboratively with school leadership, instructional staff, counselors, community partners, families, and external agencies to ensure students receive comprehensive support that aligns with the mission of Wil Lou Gray Opportunity School.

Leadership and Program Management

Develop, implement, and evaluate student support strategies that promote student achievement, attendance, graduation, and postsecondary readiness.

Establish goals, objectives, policies, and procedures for student services operations.

Monitor program effectiveness using data and performance metrics and recommend improvements.

Student Support Services

Oversee counseling, case management, behavioral support, intervention programs, and student assistance services.

Coordinate services for students experiencing academic, behavioral, social, emotional, or personal challenges.

Family and Community Engagement

Foster positive relationships with families, guardians, and community stakeholders.

Develop partnerships with community agencies, workforce development organizations, social service providers, and higher education institutions.

Maintain compliance with applicable federal, state, and local regulations related to student services.

Support implementation of policies concerning student welfare, attendance, discipline, and student rights.

Staff Supervision and Development

Bachelor’s degree and relevant program experience. Relevant experience may substitute for the bachelor’s degree on a year‑for‑year basis.

Minimum of five years of progressively responsible experience in student services, counseling, education administration, or related fields.

Experience supervising professional staff and managing programs.

Experience working with at‑risk youth, alternative education programs, or residential educational settings preferred.

Ability to analyze data and implement effective improvement strategies.

Strong communication, collaboration, and relationship‑building skills.

Ability to perform duties in an educational and administrative environment.

Ability to travel between campus locations and attend meetings or events as needed.

May require occasional evening or weekend activities.

Frequent interaction with students, families, staff, community partners, and external agencies.

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