Virtual Training Facilitator I

Keeper is seeking a driven Bilingual Training Specialist, Portuguese to join our B2B Support division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a key role in delivering exceptional customer training.

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices, and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections, and endpoints with role-based enforcement policies, least privilege, and just-in-time access. The Bilingual Training Specialist, Portuguese delivers structured customer training to drive successful onboarding and foundational adoption of Keeper’s cybersecurity platforms. This role focuses on delivering standard training programs, building product proficiency, and enabling customers to securely manage passwords, secrets, and privileged access using established materials and best practices.

The Bilingual Training Specialist, Portuguese ensures customers understand core functionality, adopt security best practices, and confidently begin using Keeper’s solutions.

This role will require PT (Pacific Time) Hours (Monday through Friday 8:30am - 5:00pm)

Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products

Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction

Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified

Incorporate approved interactive elements into training sessions to support engagement and learning retention

Engage with customers to understand training needs and gather feedback through undefined processes

Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions

Maintain accurate documentation of training sessions and customer interactions to support continuity

Follow established training standards, workflows, and documentation practices

Communicate clearly and professionally with customers in English, both verbally and in writing

Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources

Assist with updating training modules and materials in accordance with established approval and review processes

1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment

Bilingual with English and Portuguese fluency (both verbal and written)

Ability to adapt training content to varying audience needs and skill levels

Exceptional organizational and project management skills

Experience with Google Docs and MS-office tools

Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships

Medical, Dental & Vision (Inclusive of domestic partnerships)

Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life

Voluntary Short/Long Term Disability Insurance

Above-market annual bonuses

We celebrate diversity and are committed to creating an inclusive environment for all employees.

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Data We Collect

Application responses and uploaded documents

Voluntary Diversity and Equal Opportunity Information

We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

How We Use Your Data

Assess your application and suitability

Manage interviews and recruitment workflow

Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)

Legal Basis

Legitimate Interests (recruitment management, security and integrity of the hiring process)

Legal and regulatory compliance obligations; HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Applicant tracking, recruitment systems and assessment providers

Recruitment agencies (where applicable)

Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

We keep your data for 24 months from your last application activity, then delete or anonymize it.

You opt into our talent database for further retention by providing consent (extended retention)

You're hired (transfers to employee records)

Access, correct, or delete your data, subject to applicable law and retention requirements

Request data portability

Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

Keeper does not make hiring decisions using solely automated processing.