Retail Brand Ambassador Full Time

Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12-24 hours per week. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Merchandise discounts

Performance‑based incentives

Employee Assistance Program with mental health counseling and legal/financial advice.

Provide an exceptional customer experience by ensuring the customer is always the priority

Greet customers, make product recommendations, and upsell

Serve as a liaison between designated vendors and the personal stylists and the store leadership team

Ensure sales floor is neat, clean, and properly signed for sales and markdowns

Build brand‑specific clientele to support local marketing

Actively plan, organize, and lead customer‑facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met

Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Demonstrate ability to build relationships and convert customers into clients.

Ability to effectively communicate and present information to customers, peers, and all levels of management.

Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Minimum 1 year previous selling or retail experience required.

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.

Frequent use of computers and handheld electronic equipment.

Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more.