Remote Monitoring RN, Team Lead

RN Lead, Care Management

The RN Lead, Care Management is an experienced nurse leader responsible for overseeing the day-to-day operations of a care delivery team and ensuring frontline care aligns with Cityblock's clinical standards. This role provides direct supervision of an integrated care team and leads the onboarding, training, and ongoing performance management of RNs and CHPs, while actively supporting individual professional development. The RN Lead also oversees care delivery workflows, resolves daily operational challenges, and collaborates closely with clinical and operational leaders to identify and escalate issues as needed.

People Leadership and Performance Management: Oversees the day-to-day activities of the care management team (RNs and CHPs), monitoring performance and reporting to ensure assigned key performance indicators are met. Conducts regular check-ins and performance reviews to reinforce expectations, support effective member panel management, and provide ongoing feedback. Delivers timely coaching and clinical guidance, proactively addressing issues while fostering continuous professional learning, engagement, and empowerment. Provides oversight to ensure member needs are addressed through appropriate enrollment in programs and pathways, effective care planning, and timely task execution, supporting member progress toward graduation to lower levels of care management. Conducts regular audits, including call monitoring and chart reviews, to ensure compliance with Cityblock protocols and clinical standards.

Cross Functional Collaboration: Facilitates effective collaboration across RN, CHPs, Providers, Behavioral Health Specialists, Pharmacists, and other care team roles. Works with care team members to ensure clear communication and handoffs across disciplines to support seamless member care.

Change Management: Leads pods through operational, clinical, and technology changes, ensuring clarity, adoption, and sustained performance. Solicits frontline feedback to help to identify opportunities to streamline processes, reduce friction, and improve the staff and member experience.

Clinical Credential: Active, unrestricted Registered Nurse (RN) license in good standing in the state operating in.

Management Depth: 1+ years in a lead or supervisory capacity

Interpersonal Skills: Creates psychological safety for direct reports and builds team capacity through coaching. Supports the professional development of team members through coaching.

Resolves daily operations issues, guided by policy and processes.

Clinical Quality: Successful implementation of standardized care workflows and technology adoption (e.g., Leadership Health: We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Cityblock Health