Head of Business Operations - Remote

We do not review LinkedIn applicants, so if youre interested in the role make sure to fill out our questionnaire linked below!
About Taikun
Were a fast-growing, fully remote performance marketing agency, and weve outgrown the way we run. We run a lot through the founder. Decisions, priorities, and the operating rhythm all route back to the top. That worked for 30 people. It will not work at 100.
Were hiring the person who owns the operating model and gets the company off founder-led ops. This is not a project management role. Its the person who builds the structure that lets a 30-person agency become a 100-person one without losing speed. Youll work across Paid Search, Paid Social, Creative, Client Services, and internal ops. Youll manage a team of Operations Coordinators and Project Managers. Youll set an operational strategy with leadership instead of waiting to be handed it.
The core charge
Reduce founder dependency. Build the systems, the accountability, and the operating cadence that let us scale output without scaling chaos. Decide what gets standardized and what stays loose. Make the call, then build it.
What youll own

Operational leadership and scaleDesign and build the operating structure to scale the agency
Own org clarity, accountability, and cross-functional coordination
Find the bottlenecks, communication gaps, and recurring failures, then fix them at the root
Get the founder out of the day-to-day decision loops
Drive operational strategy and org design alongside leadership
Process and systems

Audit and rebuild workflows across Paid Media, Creative, Client Services, and internal ops
Build the SOPs, documentation, and accountability systems that hold under growth
Make ClickUp the single source of truth for ownership, priorities, and timelines
Standardize where it earns its keep. Leave it loose where process would slow the team.
Cut manual work and operational friction across the company
Build onboarding, training, and knowledge systems that scale with headcount
AI, automation, and infrastructure

Put AI and automation into the real workflows: reporting, documentation, onboarding, task management, communication
Research, test, and ship emerging tools, then drive adoption across teams
Build systems that grow output faster than headcount
Build the dashboards and reporting that give leadership real visibility into execution and priorities
Develop the Operations Coordinator into a multiplier who runs real workstreams
What youll have done
By month 3

You know whats actually broken (or breaking), backed by evidence
Every team uses ClickUp the same way
By month 6

The founder is out of the recurring decision loops that bottleneck the company today
Reporting and visibility run on their own, with no one chasing them
At least 2 AI or automation systems are live and adopted across teams, not stuck in pilot
By month 12

We run at roughly 2x the headcount without 2x the chaos
New hires onboard against real documentation instead of tribal knowledge
The Operations Coordinator owns real workstreams and improves follow-through across the org
What we need

• 5+ years in performance marketing operations , business ops, systems, process work.
• You personally owned the operational build through a 20-40 to 70-100+ scale. You can name the systems and structural calls that were yours, what broke, and what youd do differently.
• You can explain what works, why it works, and when the process hurts speed. Were hiring for judgment over pattern matching.
• Proof on AI: walk us through 2 to 3 AI or automation systems you put into production, the adoption you drove across a team, and one that failed and why
• You stay current on AI tooling because you want to, not because a posting told you to
• Fluent in ClickUp, plus Asana, Notion, Airtable, Zapier, Make, or similar
• Youve managed and grown junior operators
• You operate autonomously and move initiatives without oversight
• You change how teams work without relying on a reporting line
• Agency, consulting, or fast-paced service business background is a plus. We care more about how you think than where youve been.

You need a playbook handed to you
Your scaling experience meant riding alongside someone elses calls
Youre more comfortable executing direction than setting it
You build process for its own sake
If you read the founder-dependency line and thought \"thats the fun part,\" we should talk. Please fill out the form HERE :