Event Services Server

Food and Beverage Service Associate
JOB OVERVIEW: Responsible for setting up, delivering and retrieving all food and beverage orders to guests' rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement of company standards.
Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side-work as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Must have the ability to communicate in English. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities