Virtual Property Adjuster

Job Description
Job Description Job Summary
Basica and Superior Underwriters is seeking a bilingual, detail-oriented and customer-focused Property Damage (PD) Adjuster to handle auto claims involving vehicle repairs. This role is responsible for evaluating damage, coordinating inspections, and negotiating repair costs to ensure a fair and efficient claims process. The position requires strong communication skills, technical knowledge of vehicle repairs, and the ability to work both independently and collaboratively within a fast-paced environment.

Key Responsibilities:

• Manage assigned auto property damage claims from start to finish.
• Evaluate vehicle damage and determine the extent of loss using internal guidelines and estimating tools.
• Coordinate inspections with repair shops, appraisers, and third-party vendors.
• Review and analyze repair estimates for accuracy and compliance with policy provisions.
• Negotiate repair costs with repair facilities and claimants to ensure fair settlement.
• Communicate with policyholders, claimants, and vendors in a professional and timely manner.
• Maintain accurate claim file documentation and adhere to regulatory and internal compliance standards.
• Collaborate with internal team members including liability adjusters and customer service representatives.

• High school diploma or GED required, college degree preferred.
• 2+ years of experience in auto property damage claims handling or a related field.
• Bilingual (English/Spanish).
• Knowledge of vehicle construction, repair techniques, and estimating platforms (e.g., CCC, Mitchell).
• Strong negotiation, organizational, and analytical skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively in a remote or field-based environment.
• Valid adjuster license in Texas or Nevada, as applicable.

• Familiarity with virtual estimating or photo-based claims tools.
• Customer-centric mindset with a commitment to service excellence.