Senior Operations and Management Lead

Senior Director, Team Operations
The Senior Director, Team Operations plays a key role in designing how Famehouse operates and scales across teams, systems, and workflows. This role partners closely with department leaders to architect cross-functional operating models, improve organizational alignment, and ensure business processes are supported by scalable systems, tools, and automation.
Reporting into the VP of Team Operations, the Senior Director focuses on translating strategic priorities into operational architecture. This role is hands-on, leading complex initiatives that span process design, organizational structure, workflow optimization, and technology enablement. Success in this role requires the ability to facilitate effectively with senior stakeholders while also driving the implementation of systems, tooling, automation, and AI-enabled solutions that improve how work gets done.
End-to-End Process Design Lead cross-functional initiatives to design, document, and improve core business processes. Facilitate alignment across stakeholders to establish clear ownership, decision rights, and operating models for critical business workflows.
Systems, Tools & Workflow Optimization Evaluate how teams use operational tools, systems, and workflows to support execution across the business. Translate business process requirements into scalable system designs, workflow configurations, automations, and tooling strategies. Partner with technology and business stakeholders to improve adoption, optimize workflows, and reduce operational friction. Team Structure & Organizational Support Partner with department leaders to assess team responsibilities, workflows, and cross-functional touchpoints. Support implementation planning, communications, and follow-up related to organizational changes.
Operational Effectiveness & Continuous Improvement Implement lightweight frameworks to support continuous improvement across teams. Use data, feedback, and observation to identify operational challenges and drive solutions. Evaluate the impact of process, tooling, and automation improvements to ensure changes deliver measurable business value.
Change Management & Enablement Provide guidance and enablement that helps teams successfully adopt new workflows, systems, and technologies. Partner with leaders to ensure changes are clearly communicated and effectively adopted. 5–10 years of experience in business operations, process improvement, business systems, enterprise transformation, or organizational effectiveness. Strong expertise in process design, systems thinking, operating model development, and translating business requirements into scalable systems and workflows. Experience designing, implementing, or optimizing business systems, workflow automation, and operational tooling. Excellent communication, facilitation, and relationship-building skills. Business Strategy & Operations