Head of HR Business Operations

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.
We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.
Our communities are growing and so is our corporate team! We’re hiring a HR Operations Manager at our corporate office in Scottsdale, AZ.
Paid time off, sick time, holidays, and volunteer time.**
~ Comprehensive Medical, Dental, and Vision benefits.**

At least five years of progressive HR operations, HRIS, or HR shared services experience, including hands-on transaction processing.
Direct experience with Paylocity or a comparable HRIS platform, including transactions, reporting, and organizational structure maintenance.
Demonstrated experience developing SOPs and standardizing HR processes.
Strong attention to data accuracy and experience auditing and troubleshooting system records.
Previous people management experience or demonstrated readiness to manage and develop a team.
Ability to operate effectively across a distributed, multi-site employee population, including corporate and onsite property roles.
Ability and willingness to travel periodically based on business needs.
Familiarity with ticketing or case management systems, such as ServiceNow or Zendesk, or experience developing a business case for implementation.
Multifamily, property management, or other multi-location industry experience.
Own and oversee employee lifecycle transactions in Paylocity, including new hires, terminations, transfers, and pay changes, ensuring appropriate approvals, accuracy, timeliness, and compliance.
Maintain HRIS data integrity, organizational charts, and reporting structures across corporate and onsite employee populations.
Establish and maintain operational controls, audits, and approval processes for employee transactions, system access, compensation changes, and organizational data.
Develop and maintain standard operating procedures for HR processes while building the foundation for a future ticketing or case management system.
Own company-wide onboarding operations and ensure a consistent, compliant, and positive new-hire experience across all markets.
Deliver or facilitate onboarding training in Las Vegas as needed and partner with Talent, property leadership, and HR Operations to standardize workflows across markets.
Manage the workers' compensation process and support HR compliance reporting with accurate, reliable data.
Serve as the first point of contact for HRIS access, permissions, and employee self-service support.
Identify and implement opportunities to improve data quality and streamline HR processes through technology, automation, AI, workflow redesign, and employee or manager self-service.
Partner with HR, Payroll, IT, and vendors on HR technology implementations, integrations, testing, data validation, process design, and change management.
Establish and monitor HR Operations service levels and key performance indicators, including accuracy, processing time, onboarding effectiveness, case volume, resolution time, and data quality.
Support new community onboarding, acquisitions, takeovers, and organizational growth by ensuring employee data, systems, processes, and onboarding requirements are executed consistently.
Manage, coach, and develop direct reports; set priorities, review work quality, and build team capability to scale with company growth.
Travel periodically to Mark-Taylor markets, communities, and corporate locations to support onboarding, system implementations, training, operational initiatives, and other business priorities.
All our employees undergo pre-employment screening which includes drug testing.

• Housing discounts are subject to availability at each community.
• *Benefits offered for full-time employees.