Head of Services - Support and Managed

At John Jones Auto Group, we’re more than just a place to work - we’re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We’re proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staff’s well-being. Whether you’re looking to advance your automotive career or start fresh, we invite you to be part of our journey.

We are seeking an experienced Automotive Service Manager to lead our growing service department. The ideal candidate will have a strong background in automotive repair, ASE certification, and proven leadership skills. In this role, you’ll oversee daily service operations, manage a team of technicians and advisors, ensure high-quality repairs, and deliver an exceptional customer experience. Ensure customers receive prompt, courteous, and effective service

Serve as a liaison between technicians and customers

Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer

Manage and hire technicians and service advisors

Ensure customers have a positive dealership experience

Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

Spend quality time building relationships with the customers

Technical automotive knowledge

Demonstrated ability to manage others

Health, dental, and vision insurance

Paid time off and holidays

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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