Head of Programme Management

AlgoSec helps the world's leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are seeking a Program Manager, Americas to play a critical role in driving strategic initiatives, understanding our customers' needs and business objectives, defining success, and ensuring AlgoSec exceeds expectations through the development and delivery of effective solutions.

Reporting To: Manager, Project Management, Americas

Lead customer workshops to achieve project goals, working cross-functionally to develop holistic solutions and establish best practices using AlgoSec technologies.

Build trusted, strategic advisor relationships with customers, accelerating solution adoption, supporting successful production deployment, and helping customers realize sustained business value from AlgoSec.

Provide clear, effective communication to customer stakeholders and executives throughout the engagement lifecycle.

Lead and manage collaboration between customers, partners, and internal project teams to foster strong relationships and drive successful project outcomes.

Manage multiple related customer projects across the full engagement lifecycle, from planning through production, ensuring the overall program supports strategic objectives and is delivered on time, within scope, and within budget.

Serve as the voice of the customer across AlgoSec, addressing needs and issues while supporting retention, customer satisfaction, and team efficiency.

Support pre-sales activities by partnering with Account Managers, developing Statements of Work and Jump Start Packages, and engaging and managing subcontractors in accordance with established terms and conditions.

5+ years of Program Management experience or related, proven success of increasing customer satisfaction, adoption, and retention. A background in IT or cybersecurity, particularly firewall administration and configuration, is preferred.

• Excellent written, verbal, and interpersonal communication skills, with a proactive approach to building relationships and solving problems.
• Adaptable and results-oriented, with the ability to learn quickly, work independently, overcome obstacles, remain effective under pressure, and manage shifting priorities in a fast-paced environment.
• Strong understanding of change management principles, processes, and best practices.
• Uses critical thinking to ask probing questions, understand customers' business needs, listen carefully to different perspectives, and engage with professionalism and courtesy.
• Demonstrated ability to anticipate risks and dependencies in complex project environments, implement mitigation plans proactively, and escalate issues to minimize business impact.
• Strong consultative leadership skills, with the ability to challenge assumptions, guide executive-level discussions, build alignment, and influence decisions across complex stakeholder groups.
• Proven experience leading strategic discovery and solution-design workshops with senior customer stakeholders to identify, prioritize, and validate business use cases. Ability to translate customer objectives and use cases into holistic, scalable solution strategies that account for people, processes, technology, dependencies, and long-term business value.
• Experience supporting customer needs from deployment through production while maintaining a high level of satisfaction.
• Willingness to travel up to 10%.

PMP Certification.

Exposure to Process Improvement Disciplines such as Six Sigma or Lean Six Sigma.

Spanish and/or Portuguese language skills. Portuguese would be particularly beneficial for supporting projects in Brazil.

Exact compensation may vary based on skills, experience, location, training, and certifications.