Client / Customer Care Rep

Do you enjoy providing great customer service and staying organized? Are you confident managing details, communication, and client support? Then this Client Care Representative role could be a great fit for you.

Our client, Ohio Graduation Services , supports over 45 high schools by providing class rings, graduation announcements, caps and gowns, diplomas and letter jackets to over 10,000 students. Ohio Graduation Services is seeking a Client Care Representative to provide exceptional customer service and support to schools and internal teams while managing orders, communications, and client accounts. Casual work environment

Very generous paid time off, holidays, and summer hours with Fridays off

Serve as a primary point of contact for schools, delivering exceptional customer service and ongoing support.

Manage graduation‑related orders, records, and account details with accuracy and efficiency.

Update and maintain school information within Jostens systems.

Coordinate communications, timelines, and delivery support with all clients and schools to ensure a seamless experience.

Maintain the student database and update regularly with any new information.

Partner with territory managers to meet deadlines, resolve issues, and support efficient day‑to‑day operations.

Support presentation and delivery events both in‑office and at school locations as needed.

Identify process improvements to help create better efficiency and customer satisfaction.

Previous experience in office administration or client services.

Background in customer service, comfortable speaking on the phone and communicating with customers and clients.

Proficiency in Microsoft Office Suite and CRM systems.

Availability for standard office hours (8am–5pm) with occasional evening hours for school events.

Ability to work independently and make decisions while also collaborating effectively and supporting the team as needed.

E-Verify is an internet‑based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.