REMOTE! CLIENT SERVICE REP

TekSystems is currently hiring for a FULLY REMOTE Member Services Representative!
MUST HAVE: 1-3 years of healthcare call center, healthcare member services experience, or healthcare insurance experience/related to!
MUST LIVE IN THE FOLLOWING STATES: As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience.
Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.

• Document all interactions accurately in the system according to compliance and procedural standards.
• medical groups, facilities) to resolve complex issues.
• Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction.
• Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.

Proficient with Windows-based systems (Outlook, Word, Excel, internet browsers)

• Customer Service & Soft Skills
• Service-oriented mindset with a passion for helping others
• Job Type & Location This is a Contract position based out of Harrisburg, PA.

available for this temporary role may include the following:

• Medical, dental & vision
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on Jul 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.