Front Desk Receptionist - Hospitality
General Hotels
Front Desk Agent
General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.
Answer phone calls, emails, and guest inquiries promptly
Process guest payments and maintain accurate billing records
Provide information regarding hotel amenities, services, and local attractions
Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
Maintain a clean, organized, and guest-ready front desk environment
Follow company policies, brand standards, and operational procedures
Support overall hotel operations as needed
Previous customer service experience required
Previous hotel or hospitality experience preferred, but not required
Basic computer proficiency and phone skills
Ability to work flexible schedules, including weekends and holidays
At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Supplemental Life Insurance
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. General Hotels Corporation is an equal opportunity employer.
Vacancy posted 3 days ago
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