Auto Parts Counterperson / Sales & Customer Service

Parts Counter Sales Associate

Reports to: Repair Shop Manager

Direct Reports: None

Position Summary

The Parts Counter Sales Associate supports daily operations of a small engine repair shop by assisting customers at the sales counter, accurately identifying and locating parts, processing transactions, and maintaining inventory. This role requires strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment while delivering excellent customer service.

Essential Duties & Responsibilities

Customer Service & Sales

Greet and assist customers at the sales counter with parts inquiries and service questions. Remain calm, patient and professional with customers.

Perform accurate parts lookup using model numbers, equipment diagrams, and electronic or physical catalogs.

Recommend appropriate replacement parts, accessories, and maintenance items.

Process sales, returns, and special orders through the point‑of‑sale system.

Call customers to notify them when their special‑order parts have arrived and are ready for pickup.

Pick‑Up & Delivery Scheduling (Spring & Fall Specials)

Schedule customer pick‑ups and deliveries for seasonal Pick‑Up & Delivery Specials.

Collect required information including customer name, address, contact information, items for transport, and preferred time windows.

Assign customers to appropriate routes based on geographic zones and daily capacity.

Maintain and update the Pick‑Up & Delivery calendar, including changes, cancellations, or route adjustments.

Communicate pick‑up/delivery dates and time windows to customers, ensuring clarity and professionalism.

Coordinate with drivers and shop staff to confirm readiness of units for delivery or service pick‑up.

Track completed pick‑ups and deliveries and note any customer feedback or follow‑up needs.

Must be able to communicate effectively with hardware store or bike shop management regarding delivery drivers, schedules, and any pick‑up/delivery needs.

Payment Collection for Pick‑Up & Delivery Specials

Collect and process customer payments for Spring and Fall Pick‑Up & Delivery services at the counter or over the phone (card transactions only).

Ensure charges are entered accurately into the POS system, including trip fees, service charges, or additional items.

Provide customers with receipts and confirm payment prior to scheduling final delivery unless otherwise approved by management.

Maintain accurate records of all payments related to Pick‑Up & Delivery transactions.

Inventory & Order Management

Receive incoming parts shipments, including stock orders and special orders.

Verify shipment accuracy, tag items, and stock shelves in proper locations.

Maintain clean, organized, and accurate parts inventory levels.

Assist with cycle counts and general inventory upkeep.

Work closely with and communicate effectively with the Parts Purchasing & Inventory Coordinator to ensure accurate ordering, stocking, and parts availability.

Technical Skills & Shop Support

Sharpen chainsaw chains using an automatic chain sharpener safely and accurately.

Prepare special‑order parts for customer pickup and notify customers when orders arrive.

Support service technicians by locating and distributing required parts.

Cashiering & Administrative Tasks

Operate the register, card transactions only.

Maintain accurate sales records and follow shop procedures for special orders and warranty parts.

Answer phone calls and assist with scheduling, parts inquiries, and customer follow‑up.

General Responsibilities

Multitask effectively between counter service, phone calls, parts lookup, stocking, and equipment handling.

Maintain a professional, courteous, customer‑focused environment.

Follow safety procedures for equipment, chemicals, and tools.

Qualifications & Requirements

High school diploma or equivalent required.

Experience in small engine repair, power equipment sales, automotive parts, hardware retail, or similar environment preferred.

Ability to perform accurate parts lookup using model numbers and equipment diagrams (training provided).

Knowledge, Skills & Abilities

Strong customer service and communication skills.

Ability to multitask and work efficiently during peak periods.

Basic mechanical aptitude and willingness to learn about small engine parts and equipment.

Basic computer skills for POS systems, parts databases, and order entry.

Accurate record‑keeping abilities.

Ability to lift 25‑40 lbs. and move throughout the shop and inventory areas.

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