IT Support/Network Support
RW Mercer Co.
We are seeking a motivated and detail-oriented Network Administrator Associate to support the design, maintenance, and optimization of the organization's network infrastructure. This role is ideal for professionals early in their networking career who are looking to grow their expertise in a dynamic, remote environment. The ideal candidate will assist in ensuring network reliability, security, and performance while providing technical support to users and internal teams.
Key Responsibilities Assist in the installation, configuration, and maintenance of network hardware and software
Monitor network performance and troubleshoot connectivity issues
Support LAN/WAN environments, VPNs, firewalls, and wireless networks
Perform routine system checks, updates, and backups
Help manage user access, permissions, and network security protocols
Document network configurations, procedures, and troubleshooting steps
Respond to network-related support tickets and escalates complex issues when necessary
Assist in implementing network security measures and compliance standards
Support cloud networking environments and hybrid infrastructure
Collaborate with senior network administrators and IT teams on projects
Qualifications Associate's or Bachelor's degree in Information Technology, Network Engineering, or a related field (or equivalent experience)
1-3+ years of experience in networking, IT support, or system administration
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching)
Familiarity with network devices such as routers, switches, and firewalls
Experience with network monitoring tools is a plus
Knowledge of cloud networking (AWS, Azure, or similar) is an advantage
Strong analytical and troubleshooting skills
Good communication and teamwork abilities
Relevant certifications such as CompTIA Network+ , Cisco CCNA (Associate) , or equivalent are preferred
Core Competencies Network Troubleshooting
Infrastructure Support
Security Awareness
Problem-Solving
Attention to Detail
Collaboration & Communication
Benefits Fully remote work environment
Competitive hourly compensation
Opportunities for training and certification advancement
Career growth into Network Administrator or Network Engineer roles
Supportive and collaborative team environment
#J-18808-Ljbffr RW Mercer Co.
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