Full-Time Advocate

Title: Victim Advocate

Status: Non-Exempt, Full-time, 32 hours per week with on-call requirement

Supervisor: Coordinator of Advocacy

Salary: $24.73 per hour

The Victim Advocate is a front-line advocate, first responder to a victim in need. Victim Advocate provides casework services to clients including crisis counseling, safety planning, advocacy, information and referrals, emergency financial assistance, and claims filing. The Victim Advocate is available to assist clients in crisis via 24-hour hotlines and walk-ins to the Center for Victim Safety and Support office.

BA in Human Services field preferred and/or 3 to 5 years relevant work experience.

Human Services, counseling, and/or advocacy experience.

Complete intakes with victims seeking services as outlined by policy and procedure todetermineeligibility for services andidentifyvictim needs.

Provide eligible and needed servicesto victimsincluding but not limited to crisis counseling, safety planning, advocacy,accompaniment,informationand referrals, and Office of Victim Services claims filing.

Meet withvictims in person and over the phone to provide ongoing services, support, and needs assessments.

Accompany victims of crime as needed while providing crisis counseling, information and referrals,assistancewith crime victims compensation claims, criminal justiceadvocacyand personal advocacy.

Establish andmaintainliaisons within the District Attorney’s Office, Law Enforcement, hospitals, attorneys, social services, and other community agencies and stakeholders.

Accompanyvictimsto hospitals, police departments, Title IX hearings, court, and other community agencies or locations during regular and irregular hours which may be on short notice.

Review all assigned Office of Victim Services claims regularly and ensure claims are effectively managed.

Cover incoming calls on the 24-hour Domestic Violence and Rape Crisis/Crime Victims hotlines for a designated period during business hours and after hours through the on-call rotation.

Provide community outreach through presentations and tabling events.

Assistwith fundraisers andspecial events(some of these may be outside agency hours of operation).

Build and maintain effective and trusting relationships withprofessionalsin the Criminal JusticeSystemincluding but not limited to officers, attorneys, Child Protective Services workers, etc.

Complete all administrativetasks asassigned ona timelybasis, including but not limited to documenting all activities, preparing weekly and monthly activity reports,maintainingup-to-date case records, and inputting into the client database.

Complete NYS Mandated Reporter training; report any behavior orimplication of behaviorof child abuse to theappropriate authorities.

Ability to work effectively and respectfully as part of a large teamand possess out of theboxthinking, resourcefulness, and strong advocacy skills.

Ability to remain organized and complete administrative tasks, such as documenting activities and maintaining up-to-date records, in a timely manner.

both orally and in writing.

Must be reachable outside of office hours as needed and have the ability to work irregular hours on short notice.

Medical, dental, and vision coverage.

403(b) retirement plan with employer match up to 5%.

Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).

Group term life and long-term disability insurance.

Supplemental life insurance & accidental death and dismemberment coverage (AD&D).

Employee assistance program (EAP).

To support people, strengthen families, and nurture safer, healthier communities.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

#Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io follow federal, state, and local laws prohibiting discrimination in hiring and employment.