Head of Client Support Services

We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house research.

Our Client operates in the Automotive Industry, with its headquarters rooted strongly in India. They fall in the Fortune India 500 List. Their core business is manufacturing motor vehicles. As a Senior Manager of Parts, you will be responsible for...
Collaborating with the technical support team to resolve dealer service and parts issues efficiently.

Delivering regional and on-site technical training for troubleshooting and equipment repair.

Supporting and advancing the Service Management Development and Certification Program.

Conducting dealer capability assessments and implementing performance improvement plans.

Ensuring dealer compliance with technical training and certification programs.

Training dealer personnel on internal systems (Dealer Portal, service platforms, warranty systems, etc.).

Supporting dealerships in improving absorption rates and overall operational performance.

Parts & Service Operations:

Partnering with aftersales and dealer teams to achieve regional parts sales targets.

Monitoring and managing service & parts KPIs and operational metrics.

Promoting the use of OEM service parts across dealerships.

Driving participation in parts programs and promotional initiatives.

Providing technical support related to parts and service operations.

Quality, Warranty & Campaigns:

Administering goodwill policies within budget and company guidelines.

Reporting recurring field issues to the quality team for resolution.

Minimum 5+ years of aftersales experience in agricultural, construction, or automotive industries.

Strong knowledge of dealership operations and dealer network management.

Good understanding of service and parts operations, including KPIs.

Strong technical expertise in agricultural or heavy equipment.

Ability to troubleshoot mechanical, electrical, electronic, and hydraulic systems.

Proficiency in Microsoft Office (Intermediate to Advanced).

Willingness to travel up to 75%.