REMOTE Network Support Tech

Acumen Technology is looking for confident and passionate Network Administrators to join our team. We want IT professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

A successful Network Administrator would:

Be the face of Acumen Technology to their clients, performing their jobs with excellent customer service and communication both remote and as they travel to client locations throughout Middle Tennessee.

Own the network environment for their assigned clients, while also supporting broader systems administration work, including servers, Microsoft 365, and general infrastructure, as part of the client relationship.

Support our core values and commit to always improving.

Be serious about mastering networking technology. VLANs, routing, firewalls, DHCP, and packet-level troubleshooting will be part of your day-to-day life, alongside VMware, Azure, Windows Server, and Microsoft 365.

Work From Home/In Office:
Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you'll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.

We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.

Do IT Right

Cisco CCNA, Fortinet Network Security Expert (NSE), CompTIA Network+. Additional value for Microsoft MCP/MCSA/MCSE, Citrix CCEA/CCIA, SonicWall CSSA, VMware VCP.

Solid grasp of switching and routing fundamentals, VLAN administration, and DHCP configuration.

Hands-on experience configuring and managing firewalls, VPNs (site-to-site and client), and security policies across platforms such as Fortinet and SonicWall.

Experience designing and troubleshooting wireless networks, including controller-based systems (Meraki, Ubiquiti, Aruba, or similar).

Practical network troubleshooting experience, including packet capture tools (Wireshark, tcpdump, or similar).

Comfort working across multiple client environments with varying network standards, documentation, and equipment.

Familiarity with hybrid and cloud networking concepts (Azure/AWS VPN gateways, VNet/VPC configuration).

Understanding of operating systems, business applications, and general network systems.

Interpersonal skills: telephony skills, communication skills, active listening, and customer care.

100% employer paid health insurance (medical and dental)

Mileage and phone reimbursement