Head Of Department - Nights

POP MART, founded in 2010 (SEHK: 9992), is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

We are seeking an experienced Department Manager for our SOHO store to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department‑level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.

Team Leadership & Customer Experience

Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards

Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager

Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence

Maintain a welcoming, safe, and engaging store environment for customers and employees

Champion company brand image, values, and culture in both team behavior and store presentation

Sales Performance & Store Operations

Drive departmental sales results through product knowledge, customer engagement, and team performance

Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement

Visual Merchandising OR Inventory Management (based on flagship assignment)
Visual Merchandising Focus

Execute visual and marketing directives and attend weekly planning calls

Install marketing materials, decals, props, and new merchandising planograms

Remerchandise floor areas based on sell‑through and product performance

Partner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness

Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations

Oversee back‑of‑house organization, inventory accuracy, and product flow

Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards

Partner with inventory leadership to maintain accurate BOH and warehouse stock levels

Support RoboShop business tasks in coordination with designated store personnel

Ensure alignment with company policy, safety procedures, and operational SOPs

Work flexible hours including nights, weekends, and holidays to meet flagship business needs

Strong retail industry knowledge, customer experience skills, and operational leadership

Confident engaging customers and leading a team in a fast‑paced environment

Ability to work with minimal supervision in a dynamic, evolving business

Experience using data and metrics to inform decisions and drive solutions

High School Diploma required; Ability to stand or walk 6-8 hours per shift

Ability to perform repetitive tasks such as unpacking boxes or stocking shelves

Market‑competitive compensation package including 401k, health insurance, PTO, and paid sick leave

Ongoing learning opportunities and on‑the‑job training

Career development through cross‑functional projects, short‑term assignments, and growth pathways

A dynamic retail environment where curiosity, creativity, and customer passion lead to success

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status protected by applicable federal, state, or local law.

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