Head of Client Support Services

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. Job Description SummaryService ManagerAre you seeking an entrepreneurial, empowering workplace that allows you to:Develop a career trackLeverage your current skills while developing new skillsWork with an incredible team of peopleSunbelt Rentals-the fastest growing rental business in North America-is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.DUTIES & RESPONSIBILITIESManages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.Orders parts in order to maintain adequate supplies.Provides training and assistance to staff mechanics.Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.Evaluates all equipment after repairs, maintenance or safety checks.Documents equipment status before and after rental.Handles customer complaints regarding equipment condition or operation.Promote safety awarenessPerform quality control checksUpdate, maintain and keep organized equipment service recordsCreate, update, close and bill work ordersFile warranty claims in a timely fashionCommission New EquipmentOrder parts, return parts, and perform parts inventoryDisposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. QUALIFICATIONSValid driver’s licenseExtensive experience in the repair and maintenance of self-propelled platforms and liftsKnowledge of work planning and scheduling and other supervisory activitiesStrong understanding of equipment capabilities and safety requirements.Clear perspective of maintenance and repair issues in the industryPlanning and management experienceComputer literacyReporting experienceInventory management experienceThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range: $61,551.00 - 73,092.05Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.

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