Head of Project Management (Remote)

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
We're hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization - to build a team of PMs who own delivery end-to-end across our full customer base, a governance system that surfaces risk before it becomes an escalation, and an operating rhythm that makes "on track" a verifiable claim rather than a status update. You'll start by upleveling how we deliver our largest, most complex enterprise implementations, then build out how project management scales efficiently across the rest of our customer base. This is a builder role - you will establish project management as a first-class function here, not maintaining an existing one.
Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.
Build and run a risk-visibility system - dashboard, thresholds, escalation triggers - that surfaces problems before they reach leadership, not after.
Hire, develop, and manage a team of project managers and project coordinators; Own the standards this function runs on - best practices, change management, workflow documentation - and make sure they scale from our most complex accounts down to our highest-volume ones.
Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.
Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership - and hold that line as the organization scales.
Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.
Run a recurring delivery forum reporting progress, risk, and change management status across segments.
Report delivery health, risk, and escalation trends to the VP of Technical Services and CX leadership on a defined cadence.
8+ years in project or program management for software implementations, including 5+ years building or leading a PM team - not solely individual-contributor PM experience.

• Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) - deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.
• A demonstrated track record of building a PM function or operating system where one didn't previously exist, or was under-resourced - not just operating inside an already-mature one.
• Comfortable being the accountable owner of a project's outcome without owning the technical solution - this is an operational and stakeholder-management role, not an architecture role.

Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.
US-ONLY)Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.

• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Inclusive Community: We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.

Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made.

$The OTE range represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.