Interim Head of Internal Communications

Communications DirectorCharlestown, MA • Beth Israel Lahey Health • Full-time • DayShare job:The Communications Director leads the development of communications strategies for their assigned clients and serves as the primary interface between the BILH Communications Department and their clients’ executive and operational leaders.Reporting to the Vice President of Communications, this individual supports client leadership in the development of business cases and/or subsequent integrated communications plans that utilize a variety of channels to support key business objectives and/or engage with target audiences, including employees, patients, prospective patients, physicians and the media. Convenes and collaborates with colleagues in multiple Centers of Expertise (COEs) within the BILH Communications Department to develop and implement plan components and support routine programs.This individual maintains a comprehensive understanding of all aspects of clients’ organizational culture, business strategy, service offerings, operations, competitive landscape and financial performance, and builds strong relationships with administrative leadership, attending senior management meetings to identify opportunities to advance the client’s reputation, strengthen employee engagement and grow patient volume (as applicable).**Serves as primary point of contact for BIDMC, interfacing with subject-matter experts in Service Line Marketing Strategy, Digital Marketing, Marketing Research, Branding, Consumer Engagement, Media Relations and Internal Communications to ensure appropriate support of client's business objectives. (Builds strategic relationships with BIDMC administrative, clinical and research/academic leadership. Attends and actively participates in medical center leadership meetings, providing consultation and guidance to inform priority-setting and decision-making. (Identifies business challenges and marketing and communications opportunities based on detailed knowledge of client's organizational culture, employee engagement priorities, clinical service offerings, research competitive positioning and financial performance. (Leads the development of strategic marketing and communications plans in support of BIDMC priorities. (Assesses local operational processes to support system-led campaigns and initiatives, identifies workflow or access deficiencies and collaborates with medical center leaders to design and implement solutions to ensure BIDMC is prepared to support marketing campaign volume. (Ensures the development and presentation of performance analysis and reporting for marketing and communications campaigns to senior leadership. (Oversees the BIDMC marketing and communications team's timely management of client requests. (Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Bachelor's degree in Business Administration, Marketing/Communications or other related field required. More than 10 years related work experience required in Health care experience strongly preferred and 0-1 years supervisory/management experience required3. Strong verbal and written communication and interpersonal relationship skills 4. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.**Strong skills to produce results and achieve predetermined goals within budget and time constraints Has a strong understanding of system marketing and communications resources and how they are best deployed.Crisis communications experience. Health care experience strongly preferred**Competencies:****Decision Making:**Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Problem Solving:**Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.**Establishes priorities, develops policies and allocates resources.**Written Communications:** Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.**Oral Communications:** Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.**Knowledge:** Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.**Team Work:** Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.**Customer Service:** Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.**Social/Environmental Requirements:**1. Intermittent breaks during the work day do not compromise the work.No substantial exposure to adverse environmental conditions4. **Health Care Worker Status may vary by department***Sensory Requirements:**Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity