Head of Procurement (Virtual Position)

We champion continuous learning and innovation. feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. Experience a High-Performance Culture and Clear Purpose: Location: Remote in these states: The Director, Procurement will facilitate ShipBob's strategic sourcing and procurement function across multiple categories. This is a senior leadership role responsible for developing and sustaining a high-performing procurement capability, driving meaningful cost improvement, and ensuring supplier relationships, contract frameworks, and category strategies are aligned with ShipBob's rapid growth trajectory. The Director brings deep commercial judgment, strong negotiation capability, and the ability to manage complexity across multiple categories simultaneously. Given the small size of the current team, the Director must be hands-on and highly adaptable including operating in the detail as readily as at the strategic level and flexing to changing priorities as the business evolves. This role manages the Procurement Manager and reports to the VP Global Controller.
As the senior leader responsible for procurement across ShipBob's global operations, you will have the following responsibilities:
Define and own ShipBob's procurement strategy across multiple categories, growing a function that is proactive, analytically rigorous, and commercially credible.
Manage and develop the procurement team, setting clear performance standards, operating frameworks, and a culture of data-oriented outcome.
Build and sustain executive-level relationships with strategic suppliers, ensuring ShipBob is positioned as an intelligent, sophisticated buyer across all categories.
Facilitate the most complex and commercially significant negotiations across ShipBob's supplier base in technology, facilities, and corporate services.
Design and execute structured RFx processes with full analytical rigor: market intelligence, benchmarking, scenario modelling, supplier assessment, and documented recommendation with supporting evidence.
Develop category strategies that are grounded in market data, total cost of ownership analysis, and ShipBob's operational requirements not historical spend patterns.
Build and maintain a vendor performance management framework with defined KPIs, governance cadence, and escalation protocols that hold suppliers accountable without creating adversarial relationships.
Review, redline, and negotiate contractual agreements across all categories ensuring favorable commercial terms, appropriate risk allocation, and long-term value protection.
Partner closely with Finance, Legal, Operations, and Technology to ensure procurement choices are integrated into ShipBob's planning and budget cycles.
Partner as needed with ShipBob's transportation and partner network procurement functions, coordinating across category boundaries while this role focuses on indirect, technology, facilities, corporate, and professional services spend.
Drive procurement process scalability, building systems, tools, and workflows that support ShipBob's growth without linear headcount growth in the function.
Facilitate change management initiatives required to implement process and structural improvements, including stakeholder alignment, communication, and adoption tracking. Central to this is driving a cultural shift as the function evolves — embedding discipline around compliance and rigorous review into how the organization buys, rather than optimizing for speed alone.
Ensure compliance with ShipBob's SOX, SOC II, and other regulatory requirements as they apply to the procurement function.
Use data analytics, industry benchmarking, and strategic sourcing methodologies to continuously identify and capture cost savings, risk reduction, and value-creation opportunities.
Minimum 10 years of progressive procurement experience, with at least 3 years in a senior leadership role with direct management responsibility.
Proven track record leading strategic procurement across multiple categories, particularly technology/SaaS/AI, indirect, and professional services.
Demonstrated ability to manage complex, high-value negotiations with outcomes supported by documented market intelligence, benchmarking, and total cost analysis, not intuition alone.
Experience building or significantly upgrading a procurement function: establishing operating frameworks, performance standards, and team capability in a fast-growth environment, including leading the cultural shift toward compliance and disciplined review rather than speed alone.
Bachelor's degree in Supply Chain Management, Business, Finance, or related field; MBA or CPSM/CPM preferred.
Credible at the CFO and SVP level, able to translate complex commercial situations into clear recommendations and influence choices without direct authority.
Every recommendation is supported by data, benchmarking, and documented study. Strong problem-solving and project management skills, with the ability to manage multiple high-priority workstreams simultaneously in a complex, rapidly changing environment.
Comfortable rolling up sleeves and operating without a large support structure, flexing readily to changing priorities given the small team size.
Deep understanding of US market dynamics, contract structures, cost drivers, and supplier landscape across multiple categories.
Able to write a clear, well-structured recommendation memo as readily as running a negotiation room.
Ability to cover core US hours with availability for occasional international coordination.
Proficiency in Microsoft Office Suite; experience with P2P platforms such as ZipHQ preferred; comfort working with AI, data tools and BI platforms.
Medical, Dental, Vision & Basic Life Insurance
Paid Holidays & Flexible Time Off Program
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
Diversity of experience and skills combined with passion is a key to innovation and excellence; Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools help create a more consistent and thoughtful experience. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.