Usher for Events

Title: Usher

Requisition ID: 2928

Location: Sioux City, IA, 51101

Property: Hard Rock Hotel & Casino

Hard Rock Hotel & Casino Sioux City is an award‑winning gaming destination with more than 675 slot machines, live table game action, first‑class amenities, and heart‑pounding entertainment. The property’s Hard Rock Hotel is a AAA Four‑Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three‑Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

Job Summary

The Usher’s primary responsibility is to maintain order during events so that everyone in attendance may enjoy the event.

Essential Duties And Responsibilities

Greets guests on arrival and regards on departure in a warm and inviting manner.

Interacts with guests to maintain great guest relations and provide opportunities for loyalty.

Communicates to management in a timely fashion any guest compliments or complaints.

Assists guests with their ticket locations, keeps guests in ticketed areas only, is familiar with all passes and credentials, remains in assigned areas, and keeps aisle and walkways clear at all times.

Is knowledgeable of venue layout.

Performs other related duties as assigned.

Required Skills And Abilities

Excellent verbal and written communication skills.

Excellent customer service and interpersonal skills.

Detail‑oriented and thorough with strong organizational and time management skills.

Ability to work under stress in a fast‑paced environment.

Education And Experience

High school diploma or equivalent preferred.

Physical Requirements & Working Conditions

The employee is required to stand for the duration of the shift.

While performing the duties, the employee is frequently required to sit or stand, walk, use hands to finger reach, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.

The employee may be required to work long hours, including nights, weekends, and holidays.

The noise level in the work environment is usually moderate to loud.

The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Here’s a link to apply internally: Employee Login

Nearest Major Market: Sioux City

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