Virtual Training Facilitator I

The Training Specialist will report to the Senior Manager of Operations Quality & Training will be responsible for the design, development, implementation, coordination, and facilitation of the Operations training and development program. The Training Specialist will work in collaboration with Operations leadership and the executive team to support key business and people objectives. They will work on business-specific strategic imperatives that focus on assessing and diagnosing organizational needs, driving change, and delivering best-in-class training solutions to support the business strategy. The Training Specialists’ responsibilities include but are not limited to:

Works with the Manager of Operations Training to develop an end-to-end training roadmap and training calendar, as per business needs, in association with department leaders to deliver appropriate and effective training.

Ensures execution of training policy across a diverse workforce including diverse locations and skill sets. Elevate skill levels by effective coordination and presentation of training and development programs.

Assesses training needs, defines training requirements, and develops training plan which contains measurement of success to support Operations.

Design, develop and implement training content using different learning modalities for internal employees and external customers in partnership with internal subject matter experts.

Creates different learner journeys based on job roles, competency levels and training needs.

Create content that addresses skill and knowledge gaps, need for improvement, or change in processes.

Owns, evaluates, and constantly improves the New Hire Orientation. Collaborate with each of the operational areas to create content for Department specific New Hire Orientations.

Along with business partners, identify individual and team weaknesses and work with subject matter experts to create and deliver refresher training in partnership with Quality and department leaders.

Conducts training for new hires and refresher training across all levels of the operations areas.

Track training progress, monitor access, and consistently strive to improve effectiveness of training delivered to ensure incorporation of taught skills and techniques into employees work behavior.

Develops and implement effective ways to conduct training and make it fun through workshops, training retreats, gamification etc.

Support the development and implementation of change enablement strategies, processes, and methodologies, including change management and training. Provides guidance and support for all change enablement initiatives and/or corporate projects that contain aspects of change. Optimizes key business processes by providing product, technical and compliance knowledge training.

Oversees all lesson plans for each application by ensuring quality assurance checks are in place and that training captures both system and workflow process.

Partner closely with other Application Team leads and ensure training needs are met and executed efficiently.

Updates management and stakeholders during regular meetings on training program status and updates.

Stay abreast of the new trends and tools in employee learning and development.

Integra Partner’s business model and its role in providing health care services to our customers

In-depth understanding of Integra Partner’s business processes and technical systems that support our core operations

Understanding and alignment of the training department’s strategic and tactical goals with organizational and business priorities

Develop and implement new hire and refresher training programs for select operational areas

Implement and maintain Integra’s new learning management software

Develop best-in-class learning content based on different learner personas

Implement and track learning metrics to measure the effectiveness of the training program

Develop key processes to use feedback from training assessments, the quality assurance team and leaders to design individual training plans to help improve employee performance

BS or BA Degree in Business Management, Human Resources, Engineering, Education and Learning, Applied Behavioral Science, Organizational Development, or related field required, or 2 Years of experience in training & development in lieu of degree.

2+ Years of experience in Training & Development, healthcare experience preferred in a training environment.

Knowledge and practical experience within the healthcare industry, including pre-authorization, utilization reviews, medical claims processing, healthcare operations workflows, and regulatory/compliance requirements.

Proven experience in designing multiple training events in a corporate setting.

Familiarity with traditional and modern training methods, tools, and techniques.

Experience training for call center or Operations areas in the health care industry preferred.

Adequate knowledge of learning management software. Experience using training tools such as Articulate or Captivate and learning management solutions preferred.

Experience using learning management software such as Eloomi preferred.

Understanding of career development and employee engagement practices and experience measuring engagement and implementing practices to increase organizational performance.

Demonstrated enthusiasm about the growth and development of people to reach their full potential through skill building experiences.

Must be able to manage large scale, complex projects for the company on time, within budget and with agreed upon deliverables.

Strong facilitation, communication, presentation and training skills.

Experience from consultation to development and implementation of initiatives.

Competitive compensation and annual bonus program

401(k) retirement program with company match

Company-paid life insurance

Company-paid short term disability coverage (location restrictions may apply)

Medical, Vision, and Dental benefits

Paid company holidays and floating holidays

Remote Opportunities
Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out.