Facilities Maintenance (Handyman) - Full Time

Facilities Maintenance Technician
American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We work hard to put our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. We are currently searching for a Facilities Maintenance Technician based out of the Cincinnati, OH area, reporting to our Insourcing Program Supervisor, to deliver high-quality commercial repair and maintenance services on behalf of one of ARM's national retail clients. This is a full-time, field-based role working primarily first shift, Monday–Friday with optional weekend assignments. This role comes with a company fleet vehicle and travel focused primarily within the Cincinnati territory. This is a perfect opportunity for a skilled, self-directed tradesperson who takes pride in quality craftsmanship, works confidently with minimal supervision, and enjoys being the face of a company that clients count on.
In this role, you will be able to jump in and make an immediate impact. Drive directly to assigned client sites primarily within the Cincinnati market to complete service work orders accurately, efficiently, and to ARM's quality standards, serving as ARM's on-site representative
Perform a broad range of commercial maintenance and repair tasks across multiple trades — including but not limited to plumbing, electrical, drywall, carpentry, masonry, welding, painting, and flooring — completing all assigned work in a cost-conscious, high-quality, and timely manner with minimal direct supervision
Complete all required work order procedures accurately using ARM's industry-specific software, mobile applications, and digital tools
Maintain clear, professional, and proactive communication regarding the status of all assigned work orders, open issues, delays, or material needs encountered on site
Read and interpret assembly drawings, blueprints, and technical specifications as required to complete repair and installation work accurately and in compliance with applicable building codes and ARM quality standards
Interact with store employees and managers in a professional, cooperative, and customer-service-oriented manner, representing ARM's values on every job site.
Treat each store visit as an opportunity to strengthen the client relationship through identifying genuine issues the customer may not be aware of and convert each finding into a new work order.
Adhere to all ARM safety policies, PPE, OSHA standards, and client-specific procedures
ARM provides your uniform and covers all specialized tools and materials required to complete the work
Meet or exceed established work order completion rates, quality benchmarks, and client satisfaction standards to continuously improve field performance
High School Diploma, GED, or equivalent vocational certification required

• 5+ years of hands-on commercial maintenance experience with demonstrated proficiency across multiple trades, including plumbing, electrical, carpentry, drywall, and flooring
• Proficiency with technology including mobile devices, industry-specific work order software, and digital documentation tools
• must be able to safely operate a company-provided fleet vehicle and maintain a clean record throughout employment
• Vocational training, trade certification, or apprenticeship in one or more skilled trades (carpentry, plumbing, electrical, HVAC, or related) preferred
• Prior experience in a national retail facilities maintenance or multi-site commercial repair environment a plus
• Besides working with a great team in a stable and fast-growing company, you'll receive a competitive hourly base pay rate between $25.00 to $30.00 per hour, along with,
• Competitive medical, dental, and vision insurance
• Optional Life and long-term disability insurance
• Optional Voluntary AD&D and short-term disability insurance
• 6 paid company holidays

If you are a versatile, skilled commercial maintenance technician who enjoys travel, variety, autonomy, and is looking to join a supportive, growing company where your experience will be valued, we'd love to talk with you!
Levels - Speed square - Drywall tools (various sizes) - Angle grinder