Part Time Customer Service Concierge

Lukes Medical Center - Concierge Service
Full time
1st Shift, Monday-Friday
Successfully manage the first and last impressions of the facility
Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
Answer telephone and make calls to department, units and outside organizations as requested
Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
Assist in maintaining a smooth traffic flow at the entrances to the facility
When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
High School Diploma or GED

Typically requires 2 years in customer service facing role.

Life support training courses may be required dependent on department discretion
Excellent Customer service, communication (written and verbal) and interpersonal skills; Intermediate computer skills (prior Epic experience is a plus)
Ability to stand and walk throughout work area approximately 95% of the workday
Ability to withstand exposure to weather elements - both extreme cold and heat approximately 95% of the workday
Ability to tolerate minimal exposures of odors from auto emissions/gasoline
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Opportunity for annual increases based on performance
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
full-time, part-time, per diem, temporary, etc.); Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.